Frequently Asked Questions
How can I purchase a book?
Is it safe to use my credit card number over the Internet?
What is your Privacy Policy?
What credit cards do you accept?
How can I find out more about a book?
Can I return a product?
How do I contact customer service?
How can I be added or removed from the mailing list?
Do you ship internationally?
How long will it take to receive my order?
How do I submit my manuscript idea for consideration for publication?
I am an instructor and am interested in a book for a class I teach.
May I have an adoption review copy?
I am using one of your books for a class I teach, but haven't received
my desk copy. What should I do?
I am having problems with my order. Who should I contact?
Is it possible to contact the author of one of your books?
May I have permission to use copyrighted material?
Can I get a discount if I purchase a large quantity of books?
How can I purchase a book?
To order single copies or quantities of our professional references and textbooks,
simply follow these easy steps.
Please provide us with the book's order number, quantity, and price for each book
you would like to purchase. Total the amount of your order and add a $5.50 handling
charge. (Please note: Purchases in California and New Jersey are subject to tax.
Please add applicable state and local tax.) Shipping charges may apply. Enclose
a check or money order or write in your credit card information.
You can contact us in the following ways:
- Email - You can contact us by email at
orders@slackinc.com.
- Phone - You can also call our toll-free customer service
line, 1-800-257-8290, or call 1-856-848-1000 to place your order with one of our
Customer Service Representatives.
- Fax - You may fax your order to us at 1-856-848-6091.
- Mail - Send your order to:
SLACK Incorpoated
Professional Book Division
6900 Grove Road
Thorofare, NJ 08086
USA
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Is it safe to use my credit card number
over the Internet?
If you are going to use your credit card on the web, you want to be sure that the
web site uses the latest encryption technology. Sites such as the SLACK Incorporated
web site employ the Secure Sockets Layer (SSL), the industry standard in online
encryption, to safeguard your sensitive information. SSL translates all your personal
information, including your name, address, and credit card number, into tiny bits
of code that cannot be read by other parties. Secure sites place a small icon of
a lock in the bottom right corner of your web browser for quick identification.
For additional safety, unless you have previously disabled it, a message box will
pop up when you first enter a secure site. If you would like more information about
the level of security that the web site provides, click on the [More info] button
in this message box. By clicking on this button, it will bring you to a help screen
containing details about the security on the site.
*Note: If you have Netscape as your web browser, the lock icon will appear at the
top of the browser, and clicking on the lock will show you the security information.
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What is your Privacy Policy?
We at the SLACK Book Division are dedicated to offering quality service without
compromising your privacy. The information you provide is used solely for the purpose
of order processing and will at no time be sold, licensed or transmitted to any
party outside of SLACK Inc. without your authorization unless required to do so
by legal, judicial or governmental proceedings. Furthermore, your personal information
is protected by secure server software (SSL) which encrypts the data to protect
against unauthorized access.
Click here to see more...
What credit cards do you accept?
We accept Visa, MasterCard and American Express.
How can I find out more about a book?
We provide full descriptions of all of our books on our website as well as in our
catalogs. If you have further questions about a book, or would like a catalog, please
feel free to contact Customer Service at 1-800-257-8290 or 1-856-848-1000 or by
email at customerservice@slackinc.com.
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Can I return a product?
Unless otherwise noted, we offer a 30-day return policy for SLACK products. If for
some reason you are not satisfied with your purchase, you may return the product,
in resalable condition, within 30 days for a full refund less the shipping and handling
costs.
How do I contact customer service?
You can contact our customer service department several ways. Call our toll-free
customer service line, 1-800-257-8290, or call 1-856-848-1000. You may also fax
your question to customer service at 1-856-848-6091 or e-mail
customerservice@slackinc.com.
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How can I be added or
removed from the mailing list?
If you would like to receive regular advance information about all SLACK Incorporated
titles, we will be pleased to add your name to our mailing list. If you would no
longer like to receive information, we can take you off our mailing list. For either
case, please contact us with your name and address information:
Professional Book Division
Slack Incorporated
6900 Grove Road
Thorofare, NJ 08086
USA
You can also fax your information to us at 1-856-848-6091, or contact us by e-mail
at customerservice@slackinc.com.
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Do you ship internationally?
For your convenience, we have distributors that represent SLACK in most regions.
View a listing of our distributors.
Should you find your country is not listed, please contact SLACK Incorporated for
shipping costs.
How long will it take to receive my
order?
Your order will leave our warehouse within 3-4 business days. In the U.S., it will
be shipped via Media Mail or Bound Printed Matter through the U.S. Post Office.
You can expect delivery 10-15 business days once it leaves our warehouse.
We can also ship your order via Priority Mail through the post office which takes
2-3 business days for delivery after it leaves our warehouse. We also offer a variety
of Express Shipping Options including Three Day, Second Day and Overnight Delivery,
dependant on the shipping location and time of order placement. Please contact customer
service for pricing details at 1-800-257-8290 or 1-856-848-1000 or by email at customerservice@slackinc.com.
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How do I submit my manuscript
idea for consideration for publication?
We invite you to share your publishing ideas with us. To review the information
we need in order to decide if we would like to pursue your material for a publication,
please review our Proposal Guidelines.
I am an instructor and am interested
in a book for a class I teach. May I have an adoption review copy?
We welcome faculty requests. To serve you in the best way possible, we ask that
your book request be in writing on school letterhead by one of the following criteria:
- Adoption Review Copy - We are happy to provide Adoption Review copies of our textbooks
to educational programs. Just send a request for an Adoption Review Copy to us.
Be sure to include the course name and number, enrollment, and term. You will have
30 days to review the book and return it to us if it is not adopted for your class.
- Desk Copy - When orders for adopted books have been placed with your bookstore,
complete a Desk Copy request form (usually provided by your bookstore), and we will
send you your complimentary copy for instructional use. Please note: An Adoption
Review Copy previously sent is considered a Desk Copy upon adoption. It is our policy
to provide one Desk Copy per every 25 students who purchase the book.
You can mail your adoption/desk copy request to SLACK Incorporated at:
Professional Book Division
SLACK Incorporated
6900 Grove Road
Thorofare, NJ 08086
You can also fax your request to us at 1-856-848-6091, or contact us by e-mail at
educomps@slackinc.com.
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I am using one of your books
for a class I teach, but haven't received my desk copy. What should I do?
If you haven't received a book you requested, please call 1-856-848-1000 or email
educomps@slackinc.com. We will work to
rectify the problem as soon as possible.
I am having problems with my
order. Who should I contact?
If you are having any problems with an order, please contact
Customer Service.
Is it possible to contact the author
of one of your books?
We cannot provide direct contact information to our authors, however if you would
like to contact one of our authors, you can fax, mail, or email any question to
SLACK Incorporated and we would be happy to forward your message to them for you.
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May I have permission to use
copyrighted material?
All SLACK Incorporated publications and products are copyrighted; therefore, you
may not make copies of any part of a book without prior permission from the Publisher.
If you wish to reprint or copy material from a SLACK Incorporated product, you must
submit a formal request for permission, which may be done online, via fax, or mail.
Please visit the Copyright and
Permission Information page for more details.
Can I get a discount if I purchase
a large quantity of books?
Our books are available at significant financial savings when you purchase in quantity.
For more information, please contact us at 1-800-257-8290 or 1-856-848-1000.
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