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How can I purchase a book?
Is it safe to use my credit card number over the
Internet?
What is your Privacy Policy?
What credit cards do you accept?
How can I find out more about a book?
Can I return a product?
How do I contact customer service?
How can I be added or removed from the mailing
list?
Do you ship internationally?
How long will it take to receive my
order?
How do I submit my manuscript idea for consideration
for publication?
I am an instructor and am interested in a book for a
class I teach. May I have an adoption review copy?
I am using one of your books for a class I teach, but
haven't received my desk copy. What should I do?
I am having problems with my order. Who should I
contact?
Is it possible to contact the author of one of your
books?
May I have permission to use copyrighted
material?
Can I get a discount if I purchase a large quantity of
books?
How can I purchase a book?
To order
single copies or quantities of our professional references and textbooks,
simply follow these easy steps.
Please provide us with the book's order number, quantity, and price for each book you would like to purchase. Total the amount of your order and add a $5.00 handling charge. (Please note: Purchases in California and New Jersey are subject to tax. Please add applicable state and local tax.) Shipping charges may apply. Enclose a check or money order or write in your credit card information.
You can contact us in the following ways:
- Email - You can contact us by email at orders@slackinc.com.
- Phone - You can also call our toll-free customer service line, 1-800-257-8290, or call 1-856-848-1000 to place your order with one of our Customer Service Representatives.
- Fax - You may fax your order to us at 1-856-853-5991.
- Mail - Send your order to:
SLACK Incorpoated
Professional Book Division
6900 Grove Road
Thorofare, NJ 08086
USA
Is it safe to use my credit card number over the
Internet?
If you are going to use your credit card on the web, you
want to be sure that the web site uses the latest encryption technology. Sites
such as the SLACK Incorporated web site employ the Secure Sockets Layer (SSL),
the industry standard in online encryption, to safeguard your sensitive
information. SSL translates all your personal information, including your name,
address, and credit card number, into tiny bits of code that cannot be read by
other parties. Secure sites place a small icon of a lock in the bottom right
corner of your web browser for quick identification.
For additional safety, unless you have previously disabled it, a message box will pop up when you first enter a secure site. If you would like more information about the level of security that the web site provides, click on the [More info] button in this message box. By clicking on this button, it will bring you to a help screen containing details about the security on the site.
*Note: If you have Netscape as your web browser, the lock icon will appear at the top of the browser, and clicking on the lock will show you the security information.
What is your Privacy Policy?
We at the
SLACK Book Division are dedicated to offering quality service without
compromising your privacy. The information you provide is used solely for the
purpose of order processing and will at no time be sold, licensed or
transmitted to any party outside of SLACK Inc. without your authorization
unless required to do so by legal, judicial or governmental proceedings.
Furthermore, your personal information is protected by secure server software
(SSL) which encrypts the data to protect against unauthorized access.
Click here to see more...
What credit cards do you accept?
We accept
Visa, MasterCard and American Express.
How can I find out more about a book?
We
provide full descriptions of all of our books on our website as well as in our
catalogs. If you have further questions about a book, or would like a catalog,
please feel free to contact Customer Service at 1-800-257-8290 or
1-856-848-1000 or by email at customerservice@slackinc.com.
Can I return a product?
Unless otherwise
noted, we offer a 30-day return policy for SLACK products. If for some reason
you are not satisfied with your purchase, you may return the product, in
resalable condition, within 30 days for a full refund less the shipping and
handling costs.
How do I contact customer service?
You can
contact our customer service department several ways. Call our toll-free
customer service line, 1-800-257-8290, or call 1-856-848-1000. You may also fax
your question to customer service at 1-856-853-5991 or e-mail
customerservice@slackinc.com.
How can I be added or removed from the mailing
list?
If you would like to receive regular advance information
about all SLACK Incorporated titles, we will be pleased to add your name to our
mailing list. If you would no longer like to receive information, we can take
you off our mailing list. For either case, please contact us with your name and
address information:
Professional Book
Division
Slack Incorporated
6900 Grove Road
Thorofare, NJ 08086
USA
You can also fax your information to
us at 1-856-853-5991, or contact us by e-mail at
customerservice@slackinc.com.
Do you ship internationally?
For your
convenience, we have distributors that represent SLACK in most regions. View a
listing of our distributors. Should you find
your country is not listed, please contact SLACK Incorporated for shipping
costs.
How long will it take to receive my
order?
Your order will leave our warehouse within 3-4 business days. In the U.S., it will be shipped via Media Mail or Bound Printed Matter through the U.S. Post Office. You can expect delivery 10-15 business days once it leaves our warehouse.
We can also ship your order via Priority Mail through the post office which takes 2-3 business days for delivery after it leaves our warehouse. We also offer a variety of Express Shipping Options including Three Day, Second Day and Overnight Delivery, dependant on the shipping location and time of order placement. Please contact customer service for pricing details at 1-800-257-8290 or 1-856-848-1000 or by email at customerservice@slackinc.com.
How do I submit my manuscript idea for consideration
for publication?
We invite you to share your publishing ideas with
us. To review the information we need in order to decide if we would like to
pursue your material for a publication, please review our Proposal Guidelines.
I am an instructor and am interested in a book for a
class I teach. May I have an adoption review copy?
We welcome
faculty requests. To serve you in the best way possible, we ask that your book
request be in writing on school letterhead by one of the following
criteria:
- Adoption Review Copy - We are happy to provide Adoption Review copies of our textbooks to educational programs. Just send a request for an Adoption Review Copy to us. Be sure to include the course name and number, enrollment, and term. You will have 30 days to review the book and return it to us if it is not adopted for your class.
- Desk Copy - When orders for adopted books have been placed with your bookstore, complete a Desk Copy request form (usually provided by your bookstore), and we will send you your complimentary copy for instructional use. Please note: An Adoption Review Copy previously sent is considered a Desk Copy upon adoption. It is our policy to provide one Desk Copy per every 25 students who purchase the book.
You can mail your adoption/desk copy request to SLACK Incorporated at:
Professional Book Division
SLACK Incorporated
6900 Grove Road
Thorofare, NJ 08086
You can also fax your request to us at 1-856-853-5991, or contact us by e-mail at educomps@slackinc.com.
I am using one of your books for a class I teach, but
haven't received my desk copy. What should I do?
If you haven't
received a book you requested, please call 1-856-848-1000 or email
educomps@slackinc.com. We will work
to rectify the problem as soon as possible.
I am having problems with my order. Who should I
contact?
If you are having any problems with an order, please
contact Customer Service.
Is it possible to contact the author of one of your
books?
We cannot provide direct contact information to our authors,
however if you would like to contact one of our authors, you can fax, mail, or
email any question to SLACK Incorporated and we would be happy to forward your
message to them for you.
May I have permission to use copyrighted
material?
All SLACK Incorporated publications and products are
copyrighted; therefore, you may not make copies of any part of a book without
prior permission from the Publisher. If you wish to reprint or copy material
from a SLACK Incorporated product, you must submit a formal request for
permission, which may be done online, via fax, or mail. Please visit the
Copyright and Permission Information page for more
details.
Can I get a discount if I purchase a large quantity of
books?
Our books are available at significant financial savings
when you purchase in quantity. For more information, please contact us at
1-800-257-8290 or 1-856-848-1000.
